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FAQ - Frequently Asked Questions

Since COVID-19 emerged, KII has been closely monitoring the situation and taking advice from the Federal Government and NSW health. However, at this time these measures do not include the closure of schools or universities which are to remain open until advised otherwise. KII will therefore continue to operate classes as normal. We understand many of you are concerned and ask you to refer to the following frequently asked questions:

I am unwell, should I visit campus?

If you are experiencing symptoms of COVID-19, please do not visit campus.
If you have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your recent travel history.
If you have developed a fever or respiratory symptoms, it is very important that you call before visiting your doctor or local hospital emergency department.
To locate your nearest doctor or emergency health service, visit Healthdirect page. You can also call the Healthdirect helpline on 1800 022 222 to speak with a registered nurse.
Please contact KII staff to keep us updated of your status. We will continue to update students as new information becomes available.

What precautions can I take to minimise risk of infection and to prevent community transmission?

Now more than ever, proper hygiene is crucial to protect yourself and the people around you. We ask that students to continue to take the precautions advised by public health experts including:
• Frequently clean your hands with soap, sanitizer and water
• When coughing and sneezing, cover mouth and nose with flexed elbow or tissue, then throw tissue away immediately and wash hands
• Avoid close contact with anyone who has fever and cough
• Wear a facemask if you are sick
• if you have fever, cough and difficulty breathing, seek medical care early and share previous travel history with your health care provider
• Information on the Federal Government’s COVID-19 National Health Plan can be found by visiting
Visit the WHO website to learn more about how can you safeguard yourself from Corona virus.

I am overseas, should I travel back?

All travellers arriving in Australia from today will be under strict self-quarantine conditions for 14 days after arrival.
If you will be impacted by these measures you must contact KII student support as per the below contact details to seek advice regarding your study plan. You will be advised by KII of your Study plan and how to undertake online studies for 14 days only from the date of your arrival. (2 weeks)

Do I still need to maintain my attendance?

Students should maintain their attendance ( minimum 80%) as per the timetable. Not attending classes without permission places students at risk of breaching their visa conditions and being reported for not meeting the visa conditions.

Should I still come to my classes?

If you are feeling well and have NOT been in contact with or reside with any other person who is self-isolating due to recent travel or has reported as being unwell, you must still attend classes. All students are expected to maintain regular normal attendance and may be considered ‘at risk’ of not achieving satisfactory grades if their attendance falls below 80%.
If you are experiencing symptoms of COVID-19 as referred to in the Information provided in the email sent out on 17/03/2020, please do not visit campus. Student must contact KII staff as per the details in this Email to advise us of your status and seek further advice about your course of study. You are required to provide evidence of your illness.

I have commenced studies and need to self-isolate – what should I do?

Alternative continued study and learning support and methods of study are being implemented for students who have demonstrated symptoms or are self-isolating. Once KII student support ( receive the report of your status, arrangements will be made direct with you to ensure you are informed of class progress and the trainer will be in direct contact you after each class to assist you with your learning and studies by electronic communication.
Students will not be disadvantaged financially or academically if they are impacted by needing to self-isolate for identified reasons.
Please contact KII student support to seek advice regarding your options.

Can I defer or take leave from study?

Deferral or suspension of study will only be granted under compassionate and compelling circumstances. Requests for deferral or suspension must be accompanied by supporting documentation as detailed in the Deferring, Suspending or Cancelling Enrolment Policy. For further information please contact KII Student Support:

Who can I contact if I have an urgent or immediate query?

Please contact KII staff using the below contact details:
Kingsford International Institute (KII):, 02 8599 9800

Please contact other relevant authorities using the below contact details:
COVID helpline: 1800 020 080 or call 000
Healthdirect helpline: 1800 022 222


Contact Details

Kingsford International Institute (KII)

02 8599 9800

Healthdirect Helpline

1800 022 222

COVID Helpline

1800 020 080 or call 000